Frequently asked questions
What is the cancelation policy for the Zenith Mastermind Retreat 2021?
The Zenith Mastermind Retreat is non-refundable. In the event that the United States or Mexican government restricts travel and travel is impossible, we will attempt to post-pone the event. If we are not able to post-pone the event, you will receive a full refund.
What travel documentation do I need?
All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least two blank pages for entry and exit stamps. More information for United States citizens can be found HERE.
NON-UNITED STATES CITIZENS
If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter Mexico and may require at least two blank pages for entry and exit stamps.
It is the sole responsibility of the attendee to verify and obtain all necessary documentation requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa to enter certain countries.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
How do I get a passport? (United States Citizens)
To get a new passport, you must go to a local passport acceptance facility. Some passport acceptance facilities require appointments. Many provide passport photos for a fee. You must provide your passport application, proof of United States citizenship (such as a birth or naturalization certificate), government-issued photo ID (such as a driver’s license or military ID), color passport photo, and fee payment.
Typical processing time is approximately six to eight weeks. If you choose to pay the expedite fee, the typical processing time is approximately three weeks.
Please visit the below link for additional details on how to obtain a passport or renew your passport.
When should I leave for the airport?
The recommended airport check-in time for international flights is three hours prior to departure.
Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.
For general travel information issued by the State Department, please visit the U.S. Department of State website at http://travel.state.gov/.
What airport should I fly into?
What items can I carry on?
Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.
How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions. Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.
Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
*Please note that all baggage fees are at your own expense.
Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend that you purchase Travel Insurance through TravelGuard. TravelGuard is an affordable plan with a comprehensive package of travel assistance and concierge services available 24 hours a day, anywhere in the world. With TravelGuard, you receive basic coverage in the event of trip-related expenses, including cancellation, interruption, or delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage or travel documents; or baggage delay. Coverage may be purchased any time up to 24 hours before departure; however, in order to qualify for coverage for cancellations that may be necessary due to pre-existing medical conditions, TravelGuard requires purchase within 15 days of registration. For full details of the description of coverage or to purchase TravelGuard click HERE. Coverage is only available for United States residents.
What safety and cleaning precautions are being implemented at Vidanta to ensure guest safety?
We're proud to have all of our resorts recognized by the World Travel & Tourism Council with their Safe Travels stamp of approval. This international organization awards their stamp to destinations that meet and exceed the WHO and CDC health and safety recommendations.
In order to ensure our Extraordinary Standards are executed with rigorous consistency across all of our resorts, we’ve created a new dedicated Safety & Sanitization Department. This team is responsible for overseeing training, implementation, and auditing regarding the guidelines we’ve created in close collaboration with national and international health authorities.
We’ve implemented some critical new practices designed to offer you not only a safe but also seamless vacation experience.
• Every area of the resorts has had thorough cleaning and disinfecting measures put in place that are performed using medical-grade cleaners and sanitizers. For specifics, please see procedures for each individual area below.
• We have implemented the use of the of following sanitization equipment:
- Disinfecting foggers to ensure that all equipment and surfaces are completely sanitized.
- Electrostatic disinfecting sprayers that guarantee that the disinfectant reaches, and clings to, all corners using electrostatic charge.
- Thermonebulizers to disinfect enclosed areas overnight.
• All guests receive a welcome kit upon checking in which includes a printout detailing our distancing and safety recommendations, as well as complimentary face masks and hand sanitizer.
• All guest luggage will be disinfected by our dedicated Safety & Sanitization Team at check in.
• Automatic hand sanitizing stations have been installed at entrances, lobbies, elevator entrances, restaurants, spas, gyms, shops, and resort transportation stations.
• A no-cash policy has been implemented throughout the resorts in order to eliminate the exchange of currency in favor of room charges that can be easily and quickly settled at time of check out.
• Contactless grocery delivery is now available from our resort grocery stores.
From lobbies and restaurants to spas and pool lounges, new safety procedures have been initiated in every facet of your vacation.
• All public spaces are cleaned using disinfecting foggers at night to ensure maximum cleanliness.
• High-contact areas and items are sanitized every 30 minutes at minimum. This includes door handles, pens, elevator buttons, and handrails.
• Wherever possible, we’ve transitioned to automated doors to minimize contact with surfaces.
• All enclosed resort facilities have reduced their maximum capacity in order to follow social distancing guidelines and distancing stickers have been added where necessary.
• Disinfecting products, masks, and sanitizers are for sale in resort boutiques.
• All restaurants have transitioned to digital menus available on your smartphone. Download the Vidanta Resorts App to easily access digital restaurant, room service, and spa menus.
• Every restaurant table is fully disinfected between guest seatings, including items such as salt and pepper shakers and creamer caddies.
• All restaurants offer take-away options for those wishing to dine in their room.
• Every spa cabin and room is fully cleaned and sanitized between uses. All spa staff is required to wash their hands in front of the guest at the beginning, end, and as necessary throughout the duration of all treatments.
• All resort transportation has reduced trip capacity to ensure social distancing.
• Transportation carts are constantly cleaned and disinfected, including at the beginning and end stop of each route.
• Sanitizing gel is available in every transportation station. Sunbeds and loungers at pools have been reduced and properly spaced for social distancing.
• All equipment available to guests, including any items used at the pool or activity centers, is cleaned and disinfected regularly.
• All pools are regularly cleaned and chlorinated. All air conditioning ducts are sanitized and cleaned regularly.
We further enhanced our already rigorous room cleaning methods so that you can rest easy and focus on relaxation during your stay.
• Every guest room is cleaned thoroughly and sanitized with an electrostatic disinfecting sprayer between guests.
• All linens are changed daily, and guest rooms are cleaned rigorously by gloved housekeeping staff.
• Every housecleaning cart and all of its equipment are fully sanitized at the beginning and end of each shift.
• Special care is given to the cleaning and sanitization of every high-contact surface, such as handles, remote controls, light switches, phones, knobs, etc.
• Every employee who works in guest spaces must carry sanitizer and disinfectant in order to disinfect every surface they touch and their own hands. This includes gardeners, maintenance staff, concierges, laundry staff, bell staff, and room service runners.
In order to best care for you, we need to ensure that our employees are also safe and well cared for.
• All employees have been educated through our new safety & sanitization training program to ensure complete compliance.
• Enhanced standards are reinforced through informational campaigns posted throughout all employee areas.
• All safety measures and trainings are based on the Disease Spread Prevention Guide created in collaboration with national and international health authorities.
• Ongoing training is provided to all food and beverage personnel in line with the comprehensive Hygienic Food Management Standards from Cristal, the hospitality industry’s leading authority on safety and hygiene.
• Employees are required to wear face masks as part of their uniform. All employees must walk over sanitization mats and participate in a temperature check before entering resort grounds.
• All employees are required to wash their hands at minimum of every 30 minutes, as well as before starting and after concluding any activity.
• Social distancing is enforced between employees and their interactions with guests and third-party vendors.
• All employees are required to use personal protection equipment according to the task being performed.
• Instructions on correct use and cleaning and sanitizing of the equipment are followed with consistency.
• Every employee is responsible for the cleaning and disinfecting of their work area, including equipment and tools, at the beginning and end of each shift. In case that the station is shared, the disinfection is performed after each use.
• All personnel carts and equipment are regularly cleaned and disinfected.
What is the electrical voltage in Mexico?
Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada. Some electrical outlets at hotels and resorts are still the two-prong type. To get around this and enable you to use a notebook computer with a three-prong electrical cord plug, it is recommended that you take a converter with you.
Can I drink the water?
It is recommended that you do not drink tap water in Mexico. Most locals in Mexico do not drink water from their tap and prefer to drink bottled water. The tap water and ice at most resorts in Mexico is purified, it is recommended that you drink bottled water. Bottled water will be provided in each guest room for your use.
What if I have a special health concern?
If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.